April 2012
1 post
March 2011
1 post
3 tags
Collaborating and Engaging with Co-Workers via...
Robert Scoble, aka Scobleizer, released his interview of Faizan Buzdar today and his live use of their soon to be launched product, Convofy.com
What is Convofy? It is an enterprise communication tool. They are calling it a private social network for business. It is so much more. They recently launched a teaser video. Watch it to get a better idea of this tool.
Now that you have seen the...
December 2010
1 post
1 tag
WatchMeet Meetzi.com - An in-meeting management tool that helps make your meetings more focused, actionable, and on time.
I have been testing this new web app and I like it. It is simple and easy to use. The Meetzi team has a YouTube page at http://www.youtube.com/meetzicom and you can see their demo video there.
I strongly suggest you just goto their site, sign up and start using this web app...
August 2010
1 post
2 tags
Book Review: BANK 2.0: What’s the future of your...
Changing banking consumer preferences demand that banks evolve
BANK 2.0: How Customer Behavior and Technology will Change the Future of Financial Services, by Brett King, Marshall Cavendish/Business, 397 pp., 2010
The preface to Brett King’s new book, BANK 2.0: How Customer Behavior and Technology will Change the Future of Financial Services, begins: “A staggering 90 per cent of daily...
May 2010
1 post
5 tags
Data Visualization Done Right by The New York...
The New York Times is known for its good use of data visualization. It is also known for its bad uses as well ( see my blog post from September 8, 2009 ). The May 7, 2010 New York Times article, “British Parties Jockey to Form Governing Alliance,” by John F. Burns had an impressive use of data visualization. The following chart utilized Stephen Few’s Bullet Graph technique to...
March 2010
2 posts
EagerEyes Shorts: Keep Your Org-Chart to Yourself! →
EagerEyes makes an interesting point on his post from a week ago. He struggled looking for information while using a corporate website. I agree with most of what he is saying. When corporations publish websites, they need to know who there audience is. If they intend to communicate to multiple audiences, i.e. customers, vendors, shareholders, etc., companies should default their websites to the...
2 tags
HSBC admits huge Swiss bank data theft
Thursday, 11 March 2010 - BBC News
About 24,000 clients of HSBC’s private banking operation in Switzerland had personal details stolen by a former employee, the company has admitted.
In December, HSBC said that just 10 account holders were affected by the theft, which happened three years ago.
The information stolen concerns 15,000 accounts that are still active. Another 9,000...
December 2009
1 post
Google Releases API for Cool Visualization of Data... →
Jolie O’Dell’s December 14, 2009 ReadWriteWeb article starts: “A recently released Google Labs product called Fusion Tables allowed users to grab data from spreadsheets, text documents, PDFs and other sources and create compelling, comprehensive visualizations from a merged data set.”
This announcement ushers in a new era where a SQL like language allows analysts to create...
October 2009
2 posts
5 tags
18 Essential Tools for Every Word-of-Mouth... →
This Mashable.com post from October 13 features a plethora of Word of Mouth Marketing tools. I currently use many of them and this handy resource gives me a few new ones to test. My favorite two tools are Google Alerts and Hootsuite. Every marketer, business owner, sales person, etc. should investigate as many of these tools as possible. Also, do not forget Andy Sernovitz’s Word of Mouth...
3 tags
Customer Advocacy Questions - From Ron Shevlin's... →
Ron Shevlin rips apart customer advocacy measurement and adds his opinion as to what information should be captured. This is a good topic for discussion. I hope you comment and discuss as did I.
I look forward to reading your comments on Ron’s Marketing Tea Party blog.
September 2009
1 post
3 tags
Bad Data Visualization - Surprise, it's Pie
The New York Times Saturday, September 5, Op-Ed features a piece by Charles M. Blow titled “The Prince of Dispassion.” Among other things, it includes his opinion regarding a CBS News Poll about health care reform (press release PDF here). I found the data visualization used by The New York Times to be egregious. The data visualization’s rough measurements on the page was just...
February 2009
1 post
3 tags
Improving Your Bank Efficiency Ratio - Part 1
One of the ratios closely watched in the banking community is the efficiency ratio. The efficiency ratio is defined as Non-Interest Expense divided by the sum of Net Interest Income and Non-Interest Income. The lower the ratio the better.
An example of efficiency ratio from Wikipedia is as follows:
“If expenses are $40 and revenue is $80 (perhaps net of interest revenue/expense) the...
September 2008
1 post
2 tags
New York Times Home Delivery Issues
I told many people about my New York Times #NYT delivery guy waking me up Sunday morning at 6:45am by using the door knocker until I woke up.
Everyone I told, thought the delivery guy was nuts for doing that. I am glad I reported the behavior to the NYT customer care center.
Why did the NYT home delivery guy wake me up? Because I dared to call and complain that for two Saturdays in a row, I only...
April 2008
2 posts
4 tags
Person 2 Person Lending - P2P →
Mashable.com published an article this afteroon titled, “5 Ways to Lend Online”. It still amazes me how many people in banking have never heard of person 2 person lending, a disruptive lending practice dating back to at least the summer of 2005. In the summer of 2005 Zopa.com started in the United Kingdom. I first became aware of P2P lending in February of 2006 when I read...
4 tags
Save the Pies for Desert →
I have never understood the wide use of pie charts. Through most of my 20+ year career I have done my best to avoid them, only giving in to senior management when I knew it is a losing battle. Early in my career, I did use pie charts. What led me to stop using them was how they distorted the data or how the visual relationships were misread. I must admit, there is one perfect pie chart and it can...